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Return Policy

How do I cancel my order?

You can cancel all items before they have been processed in our warehouses. The refund amount will be credited back into your Bank Account within 15 days in case of online orders.

How do I place a replacement request on Street9?

  • If you are not completely satisfied with your purchase from Street9, you can return the product to us. Returns are applicable only in the case when the size doesn't fits in or we have by mistake deliver a wrong size.
  • Please note that we only offer returns, NO REFUNDS in the form of cash will be issued by Street9. Refunds, if any will be issued in the form of store credits only.
  • To return an order, write to our customer care at care@street9.com
  • The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.
  • At the time of Returning order, Raise an request on RMA Tab we Will arrange the Pickup.

Why was my order cancelled by Street9?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

  • If product is out of stock or is discontinued
  • Inaccuracies or errors in pricing information
  • We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.

If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request at care@street9.com

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

  • 1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
  • 2. If you are concerned, don't open the product yourself. Get in touch with our customer care for further assistance.

I bought a product but it does not fit my size, can I get it replaced?

Yes, You can surely replace the order. For the replacement, you can drop a mail at care@street9.com

I have requested a replacement, when will I receive it?

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the new order confirmation.